If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.
We understand that losing your energy supply unexpectedly can be more challenging for some customers.
The Priority Services Register provides free, tailored support in an emergency, or other unexpected interruption to your gas supply. It’s designed to help individuals who rely on gas or electricity for medical reasons, have mobility challenges, care for young children or have additional needs.
Signing up to our Priority Services Register means that we can keep you informed in the way that works best for you if you lose your gas supply unexpectedly, provide welfare support and work with trusted partners like local resilience forums to keep you safe and well while we restore your gas supply.
You will qualify if you or anyone in your home meets the criteria below.
If you’re not sure if you qualify, but feel you would need extra help if you’re ever without gas, please get in touch with our team on 0800 040 7766, option 4.
Relies on medical equipment like home dialysis or ventilators
Is pregnant or has a child under five
Is elderly or has reduced mobility
Needs alternative communication support, for example British Sign Language
Has a chronic illness or mental health condition
Has powered accessibility equipment at home, for example a stair lift
Has recently experienced a bereavement
Takes medication that must be kept in the fridge
Requires temporary help due to illness or surgery
The Priority Services Register is there to support you before, during and after a gas emergency or an unexpected interruption to your gas supply.
If you experience an unexpected loss of supply we will get in touch with you to check on your welfare.
Here are some of the ways that we can support you:
Joining the Priority Services Register is quick and free. You can apply online, or by phone. Once registered, your details are stored securely and we keep you updated in a gas emergency, including if you lose your gas supply unexpectedly.
Apply Online
Fill out our secure online form below and become a Priority Customer today.
Call Us
If you need us, you can call us 24/7. To speak to our team call,
0800 040 7766, option 4
If English is not your first language, you can call the team on the same number above and we can arrange an interpreter to offer additional support.
