If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

NGN & You

Corporate responsibility

RIIO-GD3 Business Plan (2026 - 2031)
RIIO-GD3 Business Plan RIIO-GD3 Customer Summary RIIO-GD3 Draft Determination Consultation Response Overview RIIO-GD3 DD Consultation Response GD Annex RIIO-GD3 DD Finance Annex Consultation Response RIIO-GD3 DD NGN Consultation Response Annex More
RIIO-GD2 Business Plan (2021 - 2026)
Executive Summary Business Plan Customer Engagement Group Report Customer Engagement Group Impacts Appendices 28 More
Northern Gas Networks Code of Conduct
Supplier Code of Conduct
Northern Gas Networks Supply Chain Mapping Statement

Safe & reliable

Distribution System Management Principles Statement
Carbon Monoxide Detection
Gas Illegally Taken
Uniform Network Code
Business Separation
Transportation Independence Statement
RIIO-GD2 Specified Streetworks Special Conditions 3.24 Reopener Submission
RIIO-GD2 HSE Policy Special Conditions 3.17 Reopener Submission
Management procedure for self lay projects with operating pressure max 7 Bar NGN/PM/SLO/1

Keeping costs down

Sustainable Procurement Strategy
Transportation Pricing
2025-26 Final Transportation Charging Statement 2026-2027 (150 Day Notice) Transportation Charging Statement More Archive
Purchase Order Terms and Conditions for Goods and Services

Our communities

Vulnerability and Carbon Monoxide Allowance#2 Updated Strategy
Centres for Warmth Strategy
Research - Covid 19 and Vulnerable Customers Report
Business in the Community Responsible Business Tracker
Collaborative Gas Distribution Networks DRS Submission
Customers in Vulnerable Situations Strategy
BSI 18477 Inclusive Service Provision

The future

East Coast Hydrogen Delivery Plan
NGN Hydrogen Village Trial Assessment
RHC Stage 2 Close-down Report
RHC Network Element Application Publication
Redcar Hydrogen Community Stage Two submission March 2023
Redcar Hydrogen Community Stage One Submission December 2021
H21 Phase 2 Technical Summary
H21 Phase 1 Technical Summary Report
H21 North of England Executive Summary
East Coast Hydrogen Feasibility Report
Digitalisation Strategy
Digitalisation Action Plan
Pathways to Net-Zero: Decarbonising the Gas Networks in Great Britain
Northern Powergrid and Northern Gas Networks Local and Regional Energy Planning Charter
Compressed Natural Gas Report
NZASP Detailed Assessment Phase Submission: Birkshall