If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Join the Priority Services Register (PSR)

Did you know that free help and advice is available through the Priority Services Register (PSR) when there’s an unexpected interruption to your gas supply at home?

 This support can be for you, or someone else in your household and it includes getting your supply back on first in an emergency as well as providing you with electrical heaters and hot plates while you are without gas and tailored communications that work for you.

You are eligible for free PSR services if you:

  • Use medical equipment reliant on electricity or water
  • Live with children under five
  • Are blind or partially sighted
  • Are deaf or hard of hearing
  • Have a chronic illness
  • Have anxiety, depression or any mental health condition
  • Have a disability
  • Are of pensionable age
  • Loss or impairment of smell
  • Need documents translated into another format or language
  • Temporarily need extra support

 

Get in touch

Everyone has different needs, so if you’re not sure give us a call and we can tell you whether you are eligible for the Priority Service Register, and then sign you up if you are.

All you need to do is call our Customer Care Team on 0800 040 7766 and select option 4 or email customercare@northerngas.co.uk