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TEST Apprentice Customer Engineer Gas

Remote - Durham
£23,027
Type
Permanent, Full-time
Posted
4 June 2026
Closing date
7 June 2026

Starting Salary £23,027 per annum, increasing after successful completion of year 1
2-year Fixed Term contract, Full Time, 40 Hours per week
Based at Cannon Depot (Durham), travelling across the network
Travelling to our York Training Centre (accommodation available)
Start date 14 September 2026

Ever wondered who responds when there’s a gas emergency? Well, it could be you.

We’re looking for people ready to start a career as a Customer Engineer Gas Apprentice. This is work that matters, protecting people, homes, and communities every day.

As a Level 3 Customer Engineer Gas Apprentice at Northern Gas Networks, you’ll attend urgent callouts, assess what’s happening and take the right action. You’ll be called out to gas emergencies, so you can respond quickly to protect customers and those around them.

You’ll learn by doing the job onsite, backed up by structured learning at our Training Centre. With support from experienced engineers, you’ll build the practical skills and judgment needed for the role.

As your skills grow, you’ll take on a wider range of work like that carried out by our Service Beyond the Meter Team, including maintenance, repairs, and installations in customers’ homes. You’ll support vulnerable customers beyond the immediate emergency response and build the skills to support them with extra care and reassurance. Some situations will also involve working alongside emergency services and other NGN teams.

Once qualified, you’ll be able to handle emergency callouts and support essential gas work across the network.

So, what does it take?

You need to be someone who can show the skills needed to step into serious situations and take responsibility for doing the job properly.

You don’t need a background in gas or engineering. We’ll give you the training. What matters most is your attitude. You’ll be someone who:

  • Stays calm and focused under pressure

  • Takes procedures seriously and understands why they matter

  • Can make sound decisions based on what's in front of them

  • Is comfortable with hands-on work and keen to learn

  • Works well with others and communicates confidently

  • Is dependable, on time and takes pride in doing the job properly.


You’ll need to work within set processes and regulations, which means discipline and attention to detail are essential.

Here’s what we’ll need from you:

Before you apply, make sure you can say yes to the following:

  • Be keen to build a career in Gas Engineering

  • You’ll need to be aged 18 or over by the start of the programme

  • GCSE Maths, English, and a Science at grades 4 to 9, or equivalent

  • Have a full UK manual driving licence

  • Live within 45 minutes of the Centre of Durham

  • Finished all other apprenticeships by the time you start


This is a hands-on role, so you’ll need to be comfortable:

  • Wearing PPE and working safely within set procedures

  • Working outdoors in all weather conditions

  • Carrying out practical work

  • Following our clean-shaven policies


Why join NGN?

  • 25 days of annual leave, plus recognised bank holidays and 2 extra half-days over the Christmas period

  • Generous stakeholder pension scheme, doubling your contribution, up to 10%

  • Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service

  • Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.


About NGN 

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots & Resonance/Parents & Carers/DisABILITY) to ensure we reflect and uplift the communities we serve. 

Next Steps 

Applying is straightforward. Just click apply and answer a few essential questions. 

We want to get to know the person behind the application, so we’ll ask a few extra questions to help us understand how you think and approach different situations. 

We aim to review applications quickly, with interviews scheduled for mid-July. Please bring your qualification certificates to the interview. 

We’re committed to making our recruitment process accessible. If you need any support or adjustments along the way, please contact our Recruitment Team at NGNCareers@northerngas.co.uk. 

Apply now (opens on Talos)