If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out essential work in Seaham to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Seaham, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of March, has been planned in collaboration with Durham County Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 26 January, temporary traffic lights will be in place on the B1285 at the junction of the B1432 Stockton Road. To minimise disruption, the lights will be manned from 7.30am-6pm, seven days a week.

Nigel Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Seaham.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.