If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Since the early hours of Tuesday 23 September, our engineers have been on site responding to a gas escape in Bowburn, County Durham.

Please be aware that if you’re in the Bowburn area, you may experience a smell of gas, which is normal during an escape of this nature. The gas supply to nearby homes and businesses has not been affected, and we anticipate that the repairs will be completed on Monday 29 September.

Our engineers were also called to reports of a smell of gas at Bowburn Primary School at 8am on Tuesday 23 September. On arrival, they found that the school had a gas escape which is not linked to our network. They made the site safe and then passed the escape over to the school’s own engineers.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999.