If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is continuing to carry out essential repair work on gas pipes at the junction of West Road and Denton Road in Newcastle, close to the roundabout.

So that engineers can continue to carry out the work safely and efficiently, and to protect members of the public, some traffic management measures remain in place. Four-way temporary traffic lights are in place on the junction of West Road and Denton Road. These lights are being manned at peak times to minimise traffic disruption.

The gas supply to homes and businesses in the area will not be affected.

Richie Dawson, Site Manager at Northern Gas Networks, said: “We would like to thank customers for their patience as we continue to carry out our essential repair work at the junction of West Road and Denton Road.

“This repair job involves a complicated deep excavation requiring specialist equipment, and it is in a particularly difficult location.

“Please be assured that our engineers are working hard, including outside of normal working hours, to complete this repair work as soon as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.