If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Safety Seymour – on a mission to help you stay safe from carbon monoxide

Safety Seymour is a fun and colourful character who has an important message to share about gas safety in the home, and the dangers of Carbon Monoxide (or CO) poisoning in particular.

Developed by Cadent, the largest gas distribution network in the UK, the Safety Seymour sessions are usually presented in schools by trained arts workers.

There is also a new website at www.safetyseymour.co.uk packed with fun activities and videos to support learning.

At Northern Gas Networks we thought that Safety Seymour was so great that we have now introduced it to schools in our North of England region. Our trained Customer Care Officers present the free session in the classroom to Year 2 and Year 3 classes.

 

More information

Schools

We offer Seymour visits to your school and it is totally free. The half-day session is facilitated by trained arts workers and focuses on educating children in a fun and engaging way on the dangers of carbon monoxide, what the symptoms are and also how to stay safe.

We’ve also put together an informative pack for schools to help teachers deliver the messages to children themselves.

Find out more

 

Parents

Safety Seymour is a bear on a mission to educate the world on carbon monoxide (CO).

We’ve developed an educational pack to help you deliver a Safety Seymour session to children, to help them understand about the silent killer carbon monoxide and how to stay safe.

Download our Safety Seymour Activity Pack

 

Meet our Customer Care Officer for Cumbria, Stevie Sharp and her friend Safety Seymour.