If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

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0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

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stakeholder@northerngas.co.uk

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Seaton Carew, Hartlepool to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Seaton Carew, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of February, has been planned in collaboration with Hartlepool Borough Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

From Friday 23 January, a road closure is in place on Station Lane between Sainsbury’s Local and the junction of Elizabeth Way. A fully signed diversion is in place.

Work is also taking place on Stanmore Grove during the work, which will take around five weeks to complete.

Steven Storey, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Seaton Carew.

“We recognise this is a large project, and have been in regular discussions with key local stakeholders including residents, businesses and councillors in the area to discuss the work, its importance and the steps we are continuing to take to minimise the disruption caused.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.