If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Workington to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Workington, keeping homes and businesses safe, warm and connected.

The project, which is expected to last until around the end of January, has been planned in collaboration with Cumberland Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

From Monday 5 January, temporary traffic lights will again be in place on Westfield Drive, close to the junctions of Needham Drive and Crummock Road.

Dan Hind, Operations Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works – however, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Workington.

“We did originally plan for this section of our ongoing project in Workington to be completed before Christmas, but the work proved to be more complex than we anticipated.

“So, we will remove the lights on Friday 19 December to allow full access for residents and businesses throughout the festive period, before returning to complete the work on 5 January. This means that for the safety of our engineers, the lights will return on 5 January for around three weeks.

“To minimise disruption, the lights will be manned at peak times. Thank you to everyone in Workington for your patience while we complete these essential works.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.