If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Ofgem, the energy regulator, has decided to remove the funding scheme for new connections from all Gas Distribution Networks in Great Britain. As a result, the prices for new connections will change from 1 January 2026. 

If your new gas service connection application is already progressing or you have a scheduled installation date, there’s nothing more you need to do. 

We remain committed to helping customers stay safe, warm and connected, and you can still apply for a quote to connect to our network by contacting our Connections team on 0800 040 7766 (option 2) or by email gasconnections@northerngas.co.uk 

If you’re struggling financially, and rely on oil, coal solid fuel or older electric storage heaters to heat your home, our partners Communitas Energy may be able to help you create a warmer home while saving money on your fuel bills. Find out more on their website, call them on 0113 486 2941 or email hello@ce-cic.org.uk