If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work in Sunderland to replace the ageing metal pipework with new, more durable plastic pipes.

This work will ensure the continued safe and reliable supply of gas to customers in Sunderland, keeping homes and businesses safe, warm and connected.

The project, which is expected to last mid November, has been planned in collaboration with Sunderland City Council. So that engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures have been put in place.

The latest phase of the work is taking place on Borough Road, between the junctions of Tatham Street and Toward Street. To protect the safety of the engineers throughout the project, it is not possible for motorists to drive all the way along Borough Road. Motorists can access homes and businesses during the work, but will have to turn around and exit Borough Road the way they entered.

Shaun Williams, Site Manager at Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works. However, it’s vital we complete them to continue to maintain a safe and reliable gas supply to the residents of Sunderland.

“We have worked closely with homes and businesses to ensure access is maintained, and thank motorists in the area for their understanding and patience while we complete the work.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.