If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential repair work on gas pipes on St Marks Road in Hexham.

This work, which is expected to last until around the end of September, will ensure the continued safe and reliable supply of gas to customers in Hexham, keeping homes and businesses safe, warm and connected.

Temporary traffic lights are currently in place at the junction of Priestlands Close and St Marks Road. There is also a road closure in place at the junction of St Marks Road and St Pauls Road. A signed diversion is in place for motorists. Throughout the work, access for residents and businesses is being maintained where possible.

Michael Pratt, Operations Manager at Northern Gas Networks, said: “This is a very complex repair, but it’s essential we complete it to continue to maintain a safe and reliable gas supply to the residents of Hexham.

“Customers may see a reduced presence on site up until Monday 8 September, however we will remain on the location for essential checks while we await the delivery of specialist equipment to complete the work.

“We would like to apologise for the inconvenience caused during these works, and we’d like to thank everyone in the area for their patience and understanding.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.