If you smell gas, have low gas pressure, no gas supply or suspect carbon monoxide, call 0800 111 999 at any time of the day or night. Find out more about what to do in a gas emergency or if you suspect carbon monoxide.

Customer Care Team
0800 040 7766 (Option 4)

customercare@northerngas.co.uk

Connections Team
0800 040 7766 (Option 2)

gasconnections@northerngas.co.uk

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks (NGN) were called to an incident at Sadler Forest Way Industrial Estate in Thornaby on (Thursday 28 August) after a report from the emergency services that a vehicle had collided with a gas governor. 

 

Engineers responded quickly and made the situation safe by temporarily disconnecting the gas supply to a small number of commercial units in the vicinity. Engineers will carry out repairs to the gas governor tomorrow (Friday 29 August) before safely restoring supplies to all affected properties.


Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999, immediately.