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Stakeholder Relations Team

Update about NGN projects taking place in Hull

Work to replace the gas mains in and around Hull city centre

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in the Hull.

These critical works in Hull are all part of an investment programme by NGN to upgrade the ageing metallic gas network across the city. We are working to minimise disruption to customers as much as possible, but the replacement of the existing pipes in Hull means that by upgrading to new plastic pipes, future disruption can be minimised, and the network futureproofed for another 100 years.

All of our upgrade projects have been planned in collaboration with Hull City Council, which must also give their permission before any works can start.

Wherever possible, a fully signposted diversion has been put in place. However, road users are also advised to allow extra time for their journeys.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street and engineers will follow Government guidelines for safe distance working of at least two metres wherever possible.

There will also be extra safety precautions in place for any work that does need to be done indoors: NGN engineers will wash their hands and use hand sanitiser before entering a property; they will maintain a two metre distance and ask customers to stay in another room while they work, and will wear a face mask and gloves.

Where customers are self-isolating, have symptoms or are at high clinical risk, our engineers will wear full PPE including coveralls and eye protection.

As well as NGN’s critical service (which include responding to gas emergencies, carrying out emergency repairs and critical maintenance activities) engineers are continuing to carry out work to upgrade infrastructure, including planned work to replace ageing metal gas pipes, where most of the work can be carried out safely in the street.

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email:

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.



Update on Monday 7 June 2021

Work at Spring Bank West near Hull has now been completed and the road including the eastbound carriageway is now open to traffic.

At Lowgate in the Old Town, work has started to replace the ageing gas mains. Beginning on 1 June, the work is expected to take two weeks to complete.

Lowgate is now closed to traffic from the junction with Alfred Gelder Street to the corner of Bowlalley LaneThe junction of Lowgate and Bowlalley Lane will also be closed, and there will be no access into Bowlalley Lane for motorists from Lowgate.

In addition, Hull City Council arrangements limiting access to the surrounding streets from Silver Street after 11am daily will stay in place. This is so that priority can be given to outside restaurant seating. Signs will be displayed for motorists and a fully signed diversion put in place, but road users are asked to leave extra time for their journeys.

From Monday 14 June, work will begin at South Street, which will be closed between Paragon Street and Anlaby Road.  The eastbound lane of Anlaby Road between Ferensway and the junction of South Street will also be closed.

Signs will be displayed for motorists and a full signed diversion put in place using Paragon Street as two-way access for the duration of the closure. Drivers are advised to use the diversion as much as possible, and to allow extra time for travelling.

The critical works at South Street are the latest phase of an investment programme by NGN to upgrade the ageing metallic gas network across Hull.

The project is working to minimise future disruption to customers as much as possible, as the replacement of the existing pipes in Hull means that by upgrading to new plastic pipes, the network is futureproofed for another 100 years.

Frequently asked questions

Why do the works have to be done?

Northern Gas Networks is carrying out part of a nationwide infrastructure investment project to replace old metal gas mains with new plastic pipes.

Some of these mains have been in the ground for decades and occasionally require repair. The new, more durable plastic pipes will ensure the gas network is future-proofed for another 100 years.

How are the works planned?

The works are carried out in conjunction with other utility providers and the council’s own engineers.

What if my business suffers because of the works?

It is essential that we maintain the gas network and our engineers work hard to reduce disruption to homes and businesses where we are working. However, there will inevitably be some disruption.

You may qualify for compensation if you are a small business relying on customers being able to visit your premises for your business to carry out normal trade. You must meet certain criteria to make a claim, as set out by the Gas (Streetworks) (Compensation of small businesses) Regulations 1996. You can contact us below or visit our getting in touch page for more information on how to apply.

I’m a home-owner, will my gas supply be affected?

Part of our work on this project will involve laying a new large diameter low pressure gas main, to feed properties in the surrounding area.

We won’t need to connect any services to this new main, so customers will not experience any impact to their supply.


What if I have concerns with the work that is carried out?

You can speak to Hannah Thompson, our Customer Care officer for this project on 07773 236473 between the hours of 8.30am and 5.30pm, or email

You can also speak to our Customer Care team on 0800 040 7766 or email


How can I give Northern Gas Networks feedback?

We aim to minimise any inconvenience for our customers during our works. If you think we’ve done a good job, we’d love to hear from you. If, however, you feel we have fallen short and you have an issue that you’ve not been able to resolve with our team on-site, please get in touch below or call us on 0800 040 7766 (option 3).

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