If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

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Stakeholder Relations Team


We’re fully prepared for the challenging weather conditions that the winter brings.

We continue to improve the resilience of our network and ensure customers are looked after when the gas goes off.

Winter weather strategy

Our Severe Weather Guidance document sets out our winter weather strategy, and we have a dedicated Winter Incident Controller, Winter Incident Coordinator and Manager.

Robust contingency plans

We have robust contingency plans to ensure that our entire critical supply infrastructure is safe and in good condition. All trees on our site boundaries were inspected and felled before the winter to avoid storm damage.

Extra operational staff

We’ve recruited additional staff ready to deal with any gas network issues including Operational Response Engineers and extra Customer Contact Centre staff.

Extra maintenance staff

We’ve also employed extra maintenance staff to carry out site checks during evenings and weekends.

Multi-terrain vehicles

As well as access to a pool of 4×4 and multi-terrain vehicles, all of our operational vehicles have winter tyres, should we need to get to remote, snowbound locations.

Helicopters on standby

We use helicopters to check our network of high pressure pipelines to pinpoint any areas that might need action and complete regular surveys of vulnerable bridge and river crossings.

Flood protection

We’ve installed flood protection to protect our key assets and we’re remotely monitoring all of our critical supply equipment.

Mutual aid agreements

We also have mutual aid agreements with neighbouring distribution networks, so we can help each other out if we encounter severe weather.

What to do in an emergency

Despite all of our efforts, severe weather can sometimes cause loss of gas supply

Here are a few tips if your gas supply is interrupted:

  • Call the National Gas Emergency Service on 0800 111 999
  • Turn the gas off at the emergency control valve if possible, unless the meter is located in the cellar or basement
  • Switch off all gas and electrical appliances and do not turn lights on or off
  • Don’t smoke, light a match or any other naked flame
  • Open all doors and windows
  • Check to see if your neighbours are OK