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0113 322 7950

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Stakeholder Relations Team

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Customer Care Team
0800 040 7766

Repair work on a large gas main, deep under Ripon Road in Harrogate, looks set to continue into the night.

Northern Gas Networks (NGN) says its engineers will continue working 24-hours and plan to start restoring gas supplies tomorrow.

Around 3,000 properties in the HG1, HG2, HG3 and HG4 postcode areas are currently without gas following a gas escape on Friday. NGN has set up a customer support centre at Jennyfield Styan Community Centre to provide advice, food vouchers and heating and cooking equipment.

To make the process of restoring supplies as quick and safe as possible, engineers are now asking people who have been affected to take some important safety steps.

These steps ONLY apply to people who live in one of the streets listed at the end of this update AND who have no gas at all.

If your gas supply has not been affected, you do not need to follow this advice no matter where you live. Please check or contact us for advice if you are in any doubt.

Affected properties will also receive a letter containing a set of labels to display in their front window or door.

You do not need to wait until you receive your hand-delivered letter, as the sooner you act the better.

Please follow these instructions in the order below.

NB: Only carry out these steps if you currently have no gas AND you live in one of the streets listed at the end of this message.

  1. Turn off all of your gas appliances (boiler, cooker, fire etc).
  2. Turn off the gas supply to your home at the meter.
    • Locate your gas meter. It could be under the stairs, in a cupboard or in the meter box outside your property.
    • Give the emergency control valve (a spanner-style handle) a quarter turn in either direction so that it is at a right angle with the gas pipe. There may be yellow tape on the pipe to guide you.
  3. Clearly display one of the following three labels in either your window or door. (The labels will be printed on the back of the letter you will receive from us.)
    • I have turned my gas supply off
    • I have not turned my gas supply off – help needed (see contact details for NGN below)
    • I do not have a gas meter
  4. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

Warning: It is not safe to turn your gas back on until we tell you to do so.

If you need help or have any concerns, you can speak to one of our engineers working in your community or call us on 0800 040 7766 followed by option 3.

Our customer support team is also available in-person at the Jennyfield Styan Community Centre in Grantley Drive, HG3 2XU.

Please make sure an engineer can get access to your home and, before allowing anyone into your property, please ask to see their identity card. If you miss an engineer’s visit please contact us.

If you are aware of neighbours who may need special help or who are away, please tell us so we can make any necessary arrangements. Help includes assistance with food and heating. Covid-19 measures will be in place including social distancing.

To avoid overloading the electricity network, please keep your electricity use to a minimum at this time.

Our engineers will give you regular updates on our progress.  We’ll also provide the latest information on our website, through Facebook, and on our Twitter feed.

We are sorry for the inconvenience and assure you we’re doing everything we can to restore your gas supply safely and as quickly as possible.

Please keep checking our website www.northerngasnetworks.co.uk, or follow us on Twitter @NGNgas or on facebook.com/northerngasnetworks

Streets this advice refers to:

ANGELICA CLOSE

APPERSETT CLOSE

AZERLEY GROVE

BARBERRY CLOSE

BENINGBOROUGH DRIVE

BEWERLEY ROAD

BLUEBELL MEADOW

BLUEBELL WALK

BORAGE ROAD

BRAMBLE CLOSE

BRAMHAM DRIVE

BRYONY ROAD

BRYONY WAY

BURDOCK CLOSE

BURNBY CLOSE

BURNSIDE CLOSE

BURNSIDE DRIVE

BURNSIDE ROAD

BURNSIDE WALK

BUTTERBUR WAY

BUTTERCUP CLOSE

CAMPION GROVE

CARLINE MEAD

CLOVER WAY

COLTSFOOT COURT

COLUMBINE GROVE

COMFREY CLOSE

CORNEL RISE

CORNFLOWER WAY

CRANESBILL CLOSE

CROWBERRY DRIVE

DURHAM WAY

EAVESTONE GROVE

ELECTRIC AVENUE

ELY CLOSE

EUCLID AVENUE

EXETER CRESCENT

FEWSTON CRESCENT

FOXGLOVE CLOSE

GENTIAN GLADE

GLENDOWNE TERRACE

GRANTLEY CLOSE

GRANTLEY DRIVE

GRANTLEY PLACE

HALTON GILL GROVE

HAREBELL CLOSE

HAREWOOD ROAD

HARTWITH CLOSE

HARTWITH DRIVE

HARTWITH WAY

HEATHER WAY

JENNY FIELD DRIVE

JUNIPER WAY

LARKSPUR GROVE

LAVERTON GARDENS

LICHFIELD GROVE

LINCOLN GROVE

LINDRICK WAY

LITTLETHORPE CLOSE

MALHAM DRIVE

MARKENFIELD ROAD

NESFIELD CLOSE

NEWBY CRESCENT

NIDDERDALE WAY

NORWICH DRIVE

NORWOOD GROVE

NUNNINGTON CRESCENT

OAK BECK ROAD

OAK BECK WAY

OAKDALE PLACE

ORCHID WAY

PENNY ROYAL CLOSE

PENNYWORT GROVE

PETTY WHIN CLOSE

PRIMROSE CLOSE

SAFFRON MEADOW

SALLOW HEATH

SALTERGATE DRIVE

SORREL GROVE

SPEEDWELL GLADE

STONE BRAMBLE

STONEBECK AVENUE

STONECROP AVENUE

STONECROP DRIVE

SUNDEW HEATH

SUTTON GRANGE CLOSE

SWEET BRIAR

TANSY CLOSE

TANSY ROAD

TEASEL GROVE

TIMBLE GROVE

TREFOIL DRIVE

TRURO CRESCENT

TRURO ROAD

WINKSLEY GROVE

WINTER GREEN

WINTERBURN CLOSE

WOOD AVEN CLOSE

WOODALE COURT

WOODRUFF CLOSE

YARROW DRIVE