If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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Smell Gas?
0800 111 999
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Customer Care Team
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Northern Gas Networks (NGN) operates the gas emergency service throughout much of the North of England.

We have been receiving larger than usual number of calls from customers in the Teesside area and most recently a high proportion of calls from within Middlesbrough and Thornaby on Monday of this week. The calls are to report a smell that people are concerned is natural gas.

The safety of our customers is our priority and our rapid response engineers have been investigating each and every report. We have not found any evidence that this is related to natural gas or the gas pipe network.

It is essential that if you smell gas you call the National Gas Emergency Service immediately on 0800 111 999 so that our engineers can come out and investigate.

We are continuing to work with our partners to carry out an investigation into the source of the smell in all areas where there have been reports in order to identify the cause.