Loss of supply – Settle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold
On Saturday 1 November, around 3,500 customers in Settle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold lost their gas following third party damage to a gas main.
Engineers have completed the repair to the pipe and restored gas supplies to the network and the gas is available again.
Skipton Road
Settle
BD24 9BD
Customer Care Team
Call: 0800 040 7766Email: customercare@northerngas.co.uk
Smell gas? Call 0800 111 999 immediately.
Latest update
Engineers from Northern Gas Networks (NGN) remain on site today supporting customers after around 3,500 properties in Settle, Hellifield, Long Preston, Langcliffe, Giggleswick, and Coniston Cold lost their gas supply following third-party damage to a gas main in the area on Saturday 1 November 2025.
Engineers worked throughout the weekend, and gas was restored to the network on Sunday afternoon (2 November 2025).
After gas was made available to all properties on Sunday, NGN asked all residents to turn their gas supply back on at the meter by following a step-by-step process outlined on the website.
Engineers have spent the last two days recontacting customers who weren’t at home when we visited on Sunday, to carry out safely checks, provide support and ensure their gas supplies are safely turned back on at the meter.
If you live in the affected area and weren’t at home when our engineers called, please contact our Customer Care team on 0800 040 7766 and select option 4 so that we can arrange for an engineer to be sent straight out.
NGN is asking the community to please check on neighbours, friends, or family members who may need additional help or support.
Experiencing boiler issues?
If you experience boiler issues, please call 0800 040 7766 and select option 4. We will get someone out to you as quickly as possible.
Customer support
NGN’s Customer Support Hub at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, remains open until 6 pm this evening when it will permanently close. Customers can drop in for support, help, and advice.
NGN colleagues will also be present in the area for the rest of the week to provide support for customers who have been away from their properties. If you need help and support, please call our Customer Care team on 0800 040 776 and select option 4.
Anyone who smells gas, experiences poor gas pressure or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.
Previous updates
Engineers from Northern Gas Networks (NGN) have remained on site today supporting customers after around 3,500 properties in Setttle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold lost their gas supply following third party damage to a gas main in the area on Saturday 1 November 2025.
Engineers worked throughout the weekend and gas was restored to the network on Sunday afternoon (2 November 2025).
After gas was made available to all properties yesterday, NGN asked all residents to turn their gas supply back on at the meter by following a step-by-step process, which is also outlined on the website.
Engineers spent today visiting customers who weren’t at home yesterday to provide support and carry out their safety checks.
If you live in the affected area and you weren’t at home when our engineers called today, please get in touch by calling our Customer Care team on 0800 040 7766 and selecting option 4 so that we can arrange for an engineer to be sent straight out.
Experiencing boiler issues?
If you experience boiler issues please contact us 0800 040 7766 and select option 4 and we will get someone out to you as quickly as possible.
Customer support
NGN’s Customer Support Hub at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, remains open until 9pm tonight where customers can drop in for support, help and advice. It will reopen tomorrow (4 November 2025) at 8am.
Anyone that smells gas, experiences poor gas pressure or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.
Engineers from Northern Gas Networks (NGN) remain on site today supporting customers after around 3,500 properties in Setttle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold lost their gas supply following third party damage to a gas main in the area on Saturday 1 November 2025.
Engineers worked throughout the weekend and gas was restored to the network on Sunday afternoon (2 November 2025).
After gas was made available to all properties yesterday, NGN asked all residents to turn their gas supply back on at the meter by following a step-by-step process, which is also outlined on the website.
NGN has completed a door knock of all affected properties and has spoken to all affected customers where they have been able to gain access. A second door knock is underway today for customers who weren’t at home when our engineers called, with the team prioritising customers in need of additional help and support.
If you live in Settle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold and haven’t yet turned your gas supply back on, please do so as soon as possible by following the step-by-step process outlined on the website here, or watching a short video which explains how to do this here.
NGN is calling on the community to please check on neighbours, friends or family members who may need additional help or support.
If you are worried about turning on your gas yourself, or are having difficulty doing so?
One of our engineers will be happy to do it for you. Just call us on 0800 040 7766 and select option 4, speak to an engineer on site, or visit us at the Customer Support Hub and we will get someone out to you as quickly as possible. For your safety, please ask to see the engineer’s identity card before allowing them into your home.
Experiencing boiler issues?
If you experience boiler issues after turning your gas back on, please contact us 0800 040 7766 and select option 4, speak to an engineer on site, or visit us at the Customer Support Hub and we will get someone out to you as quickly as possible.
Customer support
NGN’s Customer Support Hub at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, remains open today, where customers can drop in for support, help and advice.
Important information for industrial and commercial customers
If you own an industrial or commercial unit in Settle, Long Preston, Hellifield, Langcliffe, Giggleswick or Coniston Cold and our engineers haven’t been able to gain access to your property, please contact us on 0800 040 7766 and select option 4 so that we can arrange for an engineer to come out. Please do not attempt to isolate your supply or turn your gas back on.
John Richardson, Chief Operating Officer at Northern Gas Networks said: “The safety and wellbeing of all of our customers is our priority and our engineers remain on site today to support customers who weren’t at home when we called previously.
“If you’re not at home when an engineer calls, please get in touch by speaking to an engineer on site, calling our Customer Care team on 0800 040 7766 and selecting option 4, or visiting our Customer Support Hub and we will arrange for someone to come straight out.
“We’re also asking the community to please check on vulnerable neighbours, friends or family members in the area.
“I’d like to reiterate my thanks to everyone for their continued patience as we’ve worked to restore supplies.”
Anyone that smells gas, experiences poor gas pressure or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.
Engineers from Northern Gas Networks (NGN) remain on site supporting customers after around 3,500 properties in Setttle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold lost their gas supply following third party damage to a gas main in the area yesterday (Saturday 1 November 2025).
Engineers worked around the clock and gas was restored to the network earlier this afternoon. Gas is now available to all properties, and customers have been instructed to turn their gas supply back on at the meter by following the step-by-step process outlined here on the website or watching a short video which explains how to do this here.
NGN has mobilised a huge team to provide support and door knock affected customers. If you are unsure about anything, or require additional help, please speak to an engineer on site, visit us at our Customer Support Hub at The Falcon Hotel or call our Customer Care team on 0800 040 7766 and select option 4 and we will arrange for an engineer to come out.
If you are worried about turning on your gas yourself, or are having difficulty doing so?
One of our engineers will be happy to do it for you. Just call us on 0800 040 7766 and select option 4, speak to an engineer on site, or visit us at the Customer Support Hub and we will get someone out to you as quickly as possible. For your safety, please ask to see the engineer’s identity card before allowing them into your home.
Experiencing boiler issues?
If you experience boiler issues after turning your gas back on, please contact us 0800 040 7766 and select option 4, speak to an engineer on site, or visit us at the Customer Support Hub and we will get someone out to you as quickly as possible.
Customer support
NGN’s Customer Support Hub at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, will remain open until 10pm this evening, where customers can drop in for support, help and advice. It will reopen at 8am tomorrow morning (Monday 3 November 2025).
Free food vouchers will continue to be available to collect for customers who have not yet reconnected their gas supply at the meter. These can be used at two hot food vans which are located at The Falcon Hotel until 6.30pm this evening (Sunday 2 November 2025).
Important information for industrial and commercial customers
If you own an industrial or commercial unit in Settle, Long Preston, Hellifield, Langcliffe, Giggleswick or Coniston Cold and our engineers haven’t been able to gain access to your property, please contact us on 0800 040 7766 and select option 4 so that we can arrange for an engineer to come out. Please do not attempt to isolate your supply or turn your gas back on.
John Richardson, Chief Operating Officer at Northern Gas Networks said: “The safety and wellbeing of all of our customers is our priority. Our teams are continuing to go door to door to support customers this evening and into tomorrow.
“I’d like to reiterate my thanks to the community for their continued patience while we’ve worked to restore supplies.”
We’ll continue to keep customers updated with help and advice on our website as well as on our Facebook and X / Twitter page.
Anyone that smells gas, experiences poor gas pressure or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.
Engineers from Northern Gas Networks (NGN) have worked through the night after around 3,500 properties in Setttle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold lost their gas supply following third party damage to a gas main in the area yesterday (Saturday 1 November 2025).
Engineers completed the repair to the gas main this morning (Sunday 2 November 2025) and we’re pleased to share that engineers have now safely restored the gas supply to all affected properties.
If you live in Settle, Langcliffe, Giggleswick, Long Preston, Hellisfield or Coniston Cold gas is now available and you can turn your gas supply back on at the meter by following the step-by-step process below.
Alternatively, you can watch a short video which explains how to do this here.
If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.
The NGN team is going door to door today to speak to all impacted customers and provide information, help and advice prioritising those who need additional help and support.
If you are unsure about anything or require additional help, please speak to an engineer on site, visit us at our Customer Support Hub at The Falcon Hotel or call our Customer Care team on 0800 040 7766 and select option 4 and we will arrange for an engineer to come out.
To turn on your gas, follow these steps:
1.Check all gas appliances are turned off
Make sure all the gas appliances in the property including boiler, cooker and gas fires are turned off before you try to turn the gas supply back on.
2.Ventilate your property
Open some doors and windows in your property for ventilation.
3. Turn on your gas supply
Give the emergency control valve (a spanner-style handle close to the gas meter, pictured below) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter re-pressurises.
If you smell gas
If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on. Keep your windows and doors open until an engineer arrives.
If you cannot smell gas, then turn on your gas appliances one at a time. Many boilers and fires will have instructions on the inside of a drop- down flap near the controls. Start with your gas hob if you have one.
Don’t worry if it takes a little longer than usual for the gas to reach the appliance and light up.
If you are worried about turning on your gas yourself, or are having difficulty doing so, then one of our engineers will be happy to do it for you. Just call us on 0800 040 7766 and select option 4 and we will get someone out to you as quickly as possible. For your safety, please ask to see the engineer’s identity card before allowing them into your home.
Important information for industrial and commercial customers
If you own an industrial or commercial unit in Settle, Long Preston, Hellifield, Langcliffe, Giggleswick or Coniston Cold and our engineers haven’t been able to gain access to your property, please contact us on 0800 040 7766 and select option 4 so that we can arrange for an engineer to come out.
Please do not attempt to isolate your supply or turn your gas back on.
Customer support
NGN has set up a Customer Support Hub at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, where customers can drop in for support, help and advice including free heaters and hotplates and winter warmer packs, which are being prioritised for those who need them most.
Free food vouchers are available to collect for customers who have been impacted. These can be used at two hot food vans which are located at The Falcon Hotel.
If you’re unable to travel to Settle, heaters and hot drinks are available at Newhouse Village Hall, Long Preston, BD23.
John Richardson, Chief Operating Officer at Northern Gas Networks said: “Our engineers have been working extremely hard since yesterday afternoon to restore gas supplies as quickly and safely as possible and we’re pleased that gas is now available again to all affected properties.
“We have mobilised a huge team who are going door to door today and speaking to all affected customers, prioritising those who are most in need of help and support.
“If you are worried about turning on your gas yourself, or are having difficulty doing so, then please contact us and we will arrange for one of our engineers to do it for you.”
“Our Customer Support Hub remains open, where we’re providing free heaters, hotplates and winter warmer packs, which will be prioritised for those who need them most. Free food vouchers are also available for all those affected and can be redeemed at two catering vans serving hot food, which is located at the Customer Support Hub.
“I’d like to thank everyone for their continued patience while we’ve worked to restore supplies.”
We’ll continue to keep customers updated with help and advice on our website as well as on our Facebook and X / Twitter page.
Anyone that smells gas, experiences poor gas pressure or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.
Engineers from Northern Gas Networks (NGN) remain on site this morning (Sunday 2 November 2025) supporting customers in Settle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold who lost their gas supply following third party damage to a gas main in the area yesterday (Saturday 1 November 2025).
Engineers have worked tirelessly through the night and have completed the repair to the gas main and are working hard to make gas available to all those impacted as soon as possible.
While this work is ongoing it is vitally important that all properties in Settle, Hellifield, Long Preston, Langcliffe, Giggleswick and Coniston Cold keep their gas supply turned off at the meter so that our engineers can safely re-introduce gas to the network once we’re ready to do so.
If you haven’t yet turned off your gas supply, please follow the steps below. If you are worried about turning off your gas yourself, or are having difficulty doing so, then one of our engineers will be happy to do it for you. Just speak to an engineer on site, drop into our Customer Support Hub or call us on 0800 040 7766 and select option 4 and we will get someone out to you as quickly as possible. For your safety, please ask to see the engineer’s identity card before allowing them into your home.
If you live Settle, Hellifield, Long Preston, Langcliffe, Giggleswick or Coniston Cold, please ensure your gas supply is turned off at the meter by following these steps:
1.Check all appliances are turned off
Before you start, you must turn off your gas appliances. This might include your central heating boiler, fireplace, hob, or oven.
2.Locate your gas meter
Your gas meter is usually contained in a large square box. It will feature a digital display, rotating dials or clock-style dials. You should be able to find your meter outside of your property or in your garage. It could also be inside your home, perhaps under the stairs or in a kitchen cupboard. If you live in a block of flats our engineers will turn off your supply for you.
3.Open your meter box
If your meter is in a box, you might need a key to open it. The key is usually quite small and looks a little like a radiator key, but with a triangular-shaped hole
4.Turn off your gas supply
The next step is to turn off your gas supply. Look for a spanner-style handle, as shown in the diagram below. This is the emergency control valve. You need to give this a quarter turn so that it’s at a right angle with the gas pipe.
There may be yellow tape on the pipe to guide you, but don’t worry if there isn’t. The lever can sometimes be a little stiff and difficult to turn.
Keep your meter turned off until we tell you your gas is available again.
To stay safe, please keep your meter turned off until we’ve solved the problem. To avoid overloading the electricity network, please keep your electricity use to a minimum at this time.
Rest assured that we will work as quickly as possible – and we will be in touch just as soon as your gas is available again.
If you smell gas at any point call the National Gas Emergency Service on 0800 111 999.
Customer support
NGN’s Customer Support Hub, located at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, is open and the NGN team are on hand to provide help, advice and support, including free heaters and hotplates and winter warmer packs, which are being prioritised for those who need them most.
Free food vouchers are available to collect for customers who have been impacted. These can be used at two hot food vans which will be located at The Falcon Hotel and will open at midday today.
We’ll continue to keep customers updated with help and advice here on our website as well as on our Facebook and X / Twitter page.
If you are experiencing poor gas pressure or you can smell gas, please call the National Gas Emergency Service on 0800 111 999. This line is operation 24 hours a day seven days a week.
Engineers from Northern Gas Networks (NGN) remain on site this evening (Saturday 1st November). They will be working through the night to restore gas supplies to customers in Settle, Hellifield and Long Preston, as soon as possible.
Our teams have been prioritising those who need extra help and support this evening, and will be door knocking all customers tomorrow.
The Customer Support Hub, which is located at The Falcon Hotel, Skipton Road, Settle, BD24 9BD, will reopen at 8am tomorrow morning (Sunday 2nd November).
We’ll continue to keep customers updated with help and advice here on our website as well as on our Facebook and X / Twitter page.
If you are experiencing poor gas pressure or you can smell gas, please call the National Gas Emergency Service on 0800 111 999. This line is operation 24 hours a day seven days a week.
Around 3,500 customers in Settle, Hellfield and Long Preston, are currently without gas following third party damage to a gas main this afternoon (Saturday 1 November).
Engineers from Northern Gas Networks (NGN) are on site and have isolated the gas supply to all properties in Settle, Hellifield and Long Preston, a vital first step before repairing the pipe and safely restoring supplies to all affected properties.
If you live Settle, Hellifield or Long Preston, we now require you to turn off your gas supply at the meter by following these steps:
1.Check all appliances are turned off
Before you start, you must turn off your gas appliances.
This might include your central heating boiler, fireplace, hob, or oven.
2. Locate your gas meter
Your gas meter is usually contained in a large square box. It will feature a digital display, rotating dials or clock-style dials. You should be able to find your meter outside of your property or in your garage. It could also be inside your home, perhaps under the stairs or in a kitchen cupboard. If you live in a block of flats our engineers will turn off your supply for you.
3. Open your meter box
If your meter is in a box, you might need a key to open it. The key is usually quite small and looks a little like a radiator key, but with a triangular-shaped hole.
4. Turn off your gas supply
The next step is to turn off your gas supply. Look for a spanner-style handle, as shown in the diagram below. This is the emergency control valve. You need to give this a quarter turn so that it’s at a right angle with the gas pipe.
There may be yellow tape on the pipe to guide you, but don’t worry if there isn’t. The lever can sometimes be a little stiff and difficult to turn.
Keep your meter turned off until we’ve solved the problem
To stay safe, please keep your meter turned off until we’ve solved the problem. To avoid overloading the electricity network, please keep your electricity use to a minimum at this time.
Rest assured that we will work as quickly as possible – and we will be in touch just as soon as your gas is available again.
If you smell gas at any point call the National Gas Emergency Service on 0800 111 999.
We’re calling on the community to please check on neighbours, friends or family members who may need additional help and support with following these steps.
John Richardson, Chief Operating Officer at Northern Gas Networks said: “We’d like to thank customers for their patience while we work to restore gas supplies. The safety of our customers is our priority and before we can do this we need every property in Settle, Hellifield and Long Preston to turn off their gas supplies at the meter by following the steps outlined.
“Our teams are on site and working extremely hard to resolve this issue as quickly as possible and provide support to customers while they are without gas, prioritising those who need additional help and support.”
We’ll continue to keep customers updated with help and advice here on our website as well as on our Facebook and X / Twitter page.
Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999.