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Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

How to claim

If you’ve lost money as a result of our work, you may be eligible to claim compensation if:

  • the works lasted more than 28 days
  • your annual turnover is less than £1.8 million
  • the loss in your gross profit is at least £500 and more than 2.5% of your turnover
  • you notify us of a claim within three months of the work being completed and send us supporting evidence within six months

All loss of business claims will be dealt with in accordance with the Gas (Street Works) (Compensation of Small Businesses) Regulations 1996.

To support your claim we will require:

  • Certified trading accounts for the two years predating the claim
  • A breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed
  • VAT returns for these sales (if applicable)
  • A sketch of where your business is in relation to our works

Once we’ve reviewed your claim, our Customer Care Team will be in touch.
















  • For example; counter sales, pre-booked orders, appointments, passing trade, etc.
  • Please also send us a sketch including traffic lights, road closures, one-way systems, diversions, etc.
  • Drop files here or

    To support your claim we will require certified trading accounts for the two years predating the claim, a breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed, VAT returns for these sales (if applicable) and a sketch of where your business is in relation to our works.

  • For information on how we use your details please read our Personal Data Privacy Notice