A plan that puts customers and communities first
Our customer plan has been developed with our customers and stakeholders during what has been our largest and most ambitious engagement programme ever undertaken.
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Rather than defining the agenda ourselves, we asked customers and stakeholders to tell us what they wanted to talk about, and how they wanted to engage with us. As a result, we have a plan, shaped by you, that puts our customers and communities first.
Our engagement in numbers
The number of voices that have been heard and shaped our plan
The number of customers engaged for the first time
The number of vulnerable customers engaging through our core engagement
Energy company to establish a Citizens Jury
The number of opportunities to see and engage on social media
The number of different engagement mechanisms, from online surveys to one to one interviews
The number of organisations engaged
Of our customers find our plan acceptable
While our plan has been co-created with customers, our independent Customer Engagement Group (CEG) has provided scrutiny, challenge and advice throughout. With membership drawn from across the stakeholder community, the CEG helped us refine the consultation process, scrutinised and challenged successive drafts of our business plan, and observed the consultation process in action.
Many different people have an interest in our plan, so we’ve written it with everybody in mind. Read our customer business plan for 2021 – 2026, our one page summary document and our longer stakeholder summary.
Delivering for our customersDownload our complete plan