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Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Details about the project

The upgrade began on Monday 23 July and to help keep any inconvenience to a minimum, we have planned our work to be carried out in three phases (detailed bel0w).

The work shouldn’t impact your home and you shouldn’t see any interruptions to your gas supply. We’ll need to dig in the street but we’ll try to keep any inconvenience to a minimum. Rest assured, we’ll put everything back to normal once we’ve finished. You can find out more about this by reading our putting everything back to normal leaflet (PDF document).

The work is part of a larger project to decommission the Tyne Bridge gas main that has been in place since the bridge opened in 1928 and has come to the end of its serviceable life.

Update

10.09.18

Work on Osborne Road is progressing as planned and temporary traffic lights remain in place.

In Portland Road, work is also progressing well and will continue as normal from Monday 10th September, with three way traffic lights in place at the junction of Portland Road, Warwick Street and Stoddart Street as work progresses.

The southbound lane closure on Osborne Terrace is back in place after it was temporarily lifted for the Great North Run. It will remain in place until Friday 21st September,

Project phases

Phase 1

From Monday 23 July works will start on Osborne Road, progressing northbound toward Clayton Road, for approximately four weeks. During this time the existing four-way traffic signals at the junction of Clayton Road will be suspended and temporary four-way lights will be installed.

From this date, work will also start on Portland Road, Stoddard Street and Shieldfield Lane for approximately fifteen-weeks. During this time there will be temporary two-way lights as well as parking restrictions.

Phase 2

From Monday 20 August works will start on Osborne Terrace for four weeks. During this time there will be a lane closure (southbound) and a diversion route in place. The diversion will be via Jesmond Road, Portland Terrace and Sandyford Road.

Phase 3

From Monday 17 September works will start on Sandyford Road, between Osborne Terrace and Portland Terrace, for approximately six-weeks.

Frequently asked questions

Why do the works have to be done?

There are 37,000km of these pipes in the North of England, and they all need looking after. Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life. We need to replace them with modern plastic versions, which are more durable and can happily live undisturbed for many years to come.

The work is part of a larger project to decommission the Tyne Bridge gas main that has been in place since the bridge opened in 1928 and has come to the end of its serviceable life.

How are the works planned?

We plan our gas mains replacement works in full consultation with local authorities and liaise with them on a regular basis to discuss our works programme and project durations. We also discuss with other utilities their plans for the area, and where possible we look for opportunities to co-ordinate activities.  However, this is not always possible for many reasons such as different utility pipes and cables need replaced at different times and at different locations.

What if my business suffers because of the works?

It is essential that we maintain the gas network and our engineers work hard to reduce disruption to homes and businesses where we are working. However, there will inevitably be some disruption.

You may qualify for compensation if you are a small business relying on customers being able to visit your premises for your business to carry out normal trade. You must meet certain criteria to make a claim, as set out by the Gas (Streetworks) (Compensation of small businesses) Regulations 1996. You can contact us below or visit our getting in touch page for more information on how to apply.

I’m a home-owner, will my gas supply be affected?

The work shouldn’t impact your home and you shouldn’t see any interruptions to your gas supply. We’ll also try to keep any inconvenience to a minimum.

Will you return my road to normal after you have finished your work?

We will ensure the road is left clean and tidy once the reinstatement is complete and the barriers removed from site.

What if I have concerns with the work that is carried out?

You can speak to a member of the on-site team who will be more than happy to help. If you are not satisfied with their response, please ask for the name and telephone number of the site manager.

How can I give Northern Gas Networks feedback?

We strive to minimise any inconvenience for our customers during our works. If you think we’ve done a good job, we’d love to hear from you. If, however, you feel we have fallen short, and have an issue that you’ve not been able to resolve with our team on-site, please get in touch below or call us on 0800 040 7766 (option 3).

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