If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Find out what to do if you think you have a gas emergency.

Press Office

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
  • Emergency visits confirming or suspecting cases of carbon monoxide poisoning have risen by 40% across the North East, Yorkshire and Cumbria since 2021*
  • Carbon monoxide kills 60 people and hospitalises 4,000 every year in the UK**
  • 40% of people have a low awareness of the dangers of carbon monoxide**

The number of confirmed or suspected cases of carbon monoxide (CO) in properties across the North East, Yorkshire and Cumbria has increased by almost 40 per cent since 2021.

Northern Gas Networks has confirmed that over 9,100 emergency visits have been made to properties where engineers have suspected or confirmed cases of the poisonous gas in the past three years alone, following calls to the National Gas Emergency helpline.

The gas network has suggested that this increase in CO cases across its regions could be in line with the cost-of-living crisis, and, concerned by the upward trajectory, NGN is now urging people to make sure audible CO alarms are installed correctly on every floor, and that annual gas safety checks on boilers and appliances are made a priority.

Laura Ratcliffe, Social Strategy Programme Manager at Northern Gas Networks, explains:

“It’s worrying to see this latest data, which shows how many more cases of CO have been suspected or confirmed by our emergency engineers since the cost-of-living crisis hit in 2021. This could be attributed to people’s increasingly stretched finances, with many sacrificing regular servicing of carbon burning appliances, chimney sweeps and basic home safety to cover other rising costs.

“We understand that households are stretched financially, but ensuring your home is safe should be a priority. It’s so important to have an audible CO alarm installed in your property and to take the time to regularly check it’s working properly. By making basic safety checks part of your regular household chore routine, you will help to protect yourself and others from carbon monoxide. It could save your life.”

Just last month, NGN was called out to a fatal case where a gas BBQ has been used indoors. During the recent storms, the company reported a rise in calls from people who’d left candles burning and ignited old gas fires and hobs to keep warm, or give light when power was down. The appliances weren’t fit for purpose, and emitted the deadly gas as a result.

Laura adds: “Thankfully, their CO alarms alerted them by beeping and they escaped. It could’ve been a completely different story had the alarm not been working.”

Recent research commissioned by NGN also revealed that 18 per cent of people in the NGN regions do not have a CO alarm in their property, while 19 per cent said they would do nothing if they heard their CO alarm beeping. However, 75 per cent of people said they would evacuate their property, although only 66 per cent said they would call the national gas emergency number.****

Laura continues: “We know bills have increased and so many of our vulnerable customers struggle to make ends meet, but investing in a CO alarm should be an essential purchase. CO alarms are widely available at a cost of around £10 – £20, and could save your life one day. If you are struggling to afford an alarm, or keep up with home safety measures, contact your local advice service to find out what help is available.”

Signs of CO poisoning include headaches, dizziness, nausea, breathlessness, collapse or loss of consciousness. If you think you may have carbon monoxide poisoning, immediately turn off the appliance you think may be causing it, open windows and doors, leave the building, seek urgent medical advice and call the National Gas Emergency Service on 0800 111 999.

Seven tips to stay CO-safe

  1. Install an in-date audible CO alarm

Install an audible CO alarm in your home, which will alert you if it detects CO in the air. Regularly check it’s working by pressing the test button to ensure the alarm sounds. If the alarm doesn’t sound, change the batteries and check it again to make sure it works. You can buy CO alarms from your local DIY store; it will come with a ‘use by’ date on it. Make sure your alarm is in date, and replace it when it is out of date. After an alarm is turned on for the first time, it should last approximately 7-10 years in normal operating conditions. A CO alarm should always be replaced after 10 years.

  1. Check your boiler

Badly maintained or poorly fitted gas boilers can cause CO poisoning. To make sure your boiler is safe, have it serviced every year by a Gas Safe registered engineer.

  1. Take care with gas fires and cookers

Older, faulty or badly installed gas fires and cookers can be dangerous, so take care when using them. Lazy yellow and orange flames, as well as a pilot light that frequently blows out, can be a sign that your cooker or fire isn’t working properly and could be leaking CO. Black sooting around the appliance is also an indication that the appliance could be dangerous. If you notice these signs, turn off the appliance immediately and have it checked by a Gas Safe registered engineer.  If you’re using a portable gas heater, such as those fired by gas or oil, keep it a good distance (at least one metre) from people or furniture.

  1. Hire a local chimney sweep

Log burners and open fires need a clear, clean, well-functioning flue or chimney to allow smoke to escape and ensure CO doesn’t build up inside your home. Have your chimney swept at least once a year by a reputable chimney sweep.

  1. Never, ever barbecue indoors

Barbecues should never be used indoors as they can cause death. They should only be used in well-ventilated outdoor areas. Never bring a barbecue or camping stove inside an enclosed area, such as a home, tent, caravan or boat. Even when they are extinguished and cold to touch, they can still pose a CO risk.

  1. Don’t leave your car running in a garage

A build-up of car exhaust fumes can cause CO poisoning. Never leave cars running in an enclosed garage – even with the doors open – as it only takes a couple of minutes for a large amount of CO to build up in a small space.

  1. Call 0800 111 999 if you smell gas or suspect carbon monoxide

The National Gas Emergency Service is in operation 24 hours a day, 365 days a year.

Find out more tips for keeping CO-safe at: www.northerngasnetworks.co.uk/CO

ENDS

*Data based on number of confirmed or suspected cases of carbon monoxide in NGN’s region which were identified following a call to the National Gas Emergency Service

**Data provided by Open Data Portal for the period 1st November 2022 to 31st October 2023 (https://northerngasopendataportal.co.uk/)

 

*** Findings from a survey of 1,955 people conducted in August 2022 by NGN, which found 40% of people have a low awareness of the dangers of CO.

**** NGN CO and PSR Research February 2024