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Stakeholder Relations Team

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Customer Care Team
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Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of gas to customers in Whitburn.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers now, while getting the network ready to transport alternative greener fuels such as hydrogen in the future.

The work will start on Wednesday 9th February 2022 and is expected to last approximately six weeks.

It will be carried out on West Avenue, Central Avenue, Hillside Drive, North Guards, Buckingham Close, Robinson Gardens, Lizard Lane and Sandy Chare.

So that engineers can carry out the work safely and efficiently, and to protect the public, multi-way traffic lights will be used for the duration of the work, which may cause some delays in the area.

Signs will be displayed for motorists.

While the majority of the work will be carried out in the street, engineers will need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.

Extra safety precautions remain in place to keep everyone safe while we continue to live with Covid-19.

Darren Pearson, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these essential works, however it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the residents of Whitburn.

“We want to assure residents and road users that we will be working hard to complete this scheme as safely and as quickly as possible.”

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.