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Stakeholder Relations Team

Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out critical work to ensure the continued safe and reliable supply of gas to customers in Low Fell, Gateshead.

The ageing metal pipework is now being replaced by new, more durable plastic pipes, to ensure a safe and reliable supply of gas to customers.

The work will begin on Thursday 25th February 2021 and will last for approximately five days. It will be carried out at the junctions of Kells Lane, Beaconsfield Road, Beaconsfield Avenue and Dryden Road. The project has been planned in collaboration with Gateshead Council.

Due to the current national lockdown, NGN is prioritising work in line with Government guidance, carrying out safety-critical services including responding to gas emergencies, emergency repairs and maintenance, as well as planned work to replace ageing metal gas mains which needs to be carried out urgently.

To ensure the safety of colleagues, customers and the community, the majority of the work is being carried out in the street, following Government guidelines for safe distance working wherever possible. There are also extra safety measures in place to keep everyone safe and ensure that the work is Covid-19 secure.

So engineers can carry out the work safely and efficiently, and to protect the public, some traffic management measures will be put in place.

Due to the location of the gas main, we will need to close the junction of Beaconsfield Road and Beaconsfield Avenue for the duration of these works. There will be a diversion route in place while the junction is closed. All residents and businesses affected been received a letter regarding the works, and there are advance warning signs in the area to notify motorists beforehand.

Shops and businesses in the area will remain open as usual while the work is underway, although subject to lockdown restrictions.


Engineers will observe safe distance working and wear PPE at all times.


While the majority of the work will be carried out in the street, engineers may need to access customer properties to complete the project and ensure the continued safe and reliable supply of gas.


There are extra safety precautions in place for working inside: NGN engineers will wash their hands or use hand sanitiser thoroughly before entering a property and wear a face mask and gloves; they will maintain a two-metre distance and ask the householders to stay in another room while they work. Our engineers may also ask customers if they feel comfortable wearing a face mask themselves during a home visit.


Where customers are self-isolating, have symptoms or are at high clinical risk, engineers will wear full PPE when working indoors, including coveralls and eye protection.

Chris Taylor, Site Manager for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these critical works. However, it is vital we complete them in order to continue to maintain a safe and reliable gas supply to the customers in Low Fell.

“NGN is continuing to carry out its critical activities while following strict Government guidelines for safe distance working and observing health and safety guidance during the current coronavirus outbreak in England.

“We want to assure residents and road users that we will be working hard to complete this essential scheme as safely and as quickly as possible.”

Customers can read more about our Covid Secure Promise here.

For further information about the work please contact NGN’s Customer Care Team on 0800 040 7766 or email:

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours-a-day, seven days-a-week.