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Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

Engineers from Northern Gas Networks (NGN) have now re-connected 277 homes to the gas supply in Framwellgate near Durham, with the remaining properties being visited today to complete the reconnection process.

The homes still waiting to be reconnected are those where engineers were unable to gain access yesterday.

Cards to say we had called were put through front doors, and our engineers will return today to reconnect these properties. NGN will continue to work in the Caterhouse Road area until all homes are reconnected to the gas supply.

We would like to thank everyone affected for their understanding and patience, during what we know was a difficult time, and apologise again for the loss of gas supply as we worked hard to reconnect customers as quickly as possible.

The drop-in centre at Bede Lodge Social Club has now closed, and the food wagons will no longer be available. However, the Customer Care Team can provide advice and help for customers who feel that they still need support. The Team can be contacted on 0800 040 7766 or at