How to claim compensation

Thank you for your patience following the incident in Silsden. If you’re returning home from an Easter break and are still without gas please get in touch on 0800 040 7766 and we’ll get your supply back on.

Guaranteed standards payment

At NGN we are governed by a number of regulatory standards. When these standards aren’t met we offer payments to homeowners and businesses, as your gas supply was interrupted you will be entitled to compensation payment under Guaranteed Standard 1. You can read further details about the Guaranteed Standards here: www.northerngasnetworks.co.uk/get-in-touch/

This payment will be made through your gas supplier and will appear on your energy bill. It is calculated automatically but please be patient as it may take six to eight weeks for this payment to be made via your supplier.

As looking after our customers is always a priority to us we pay double the regulatory standard payment to all affected customers.

You do not need to contact us to progress this payment but if you have any queries you can contact our Customer Care Team on 0800 040 7766 or email customercare@northerngas.co.uk.

Loss of business compensation for business owners

If your business has lost money as a result of the damage caused to the gas network over the Easter weekend, you may be entitled to make a loss of business claim.

This will be dealt with by Athena UK Ltd., the Principal Contractor which severed our gas pipe while carrying out work on the Barratt Developments PLC site.

Athena and their insurers will be addressing specific costs where local people and businesses have suffered losses as a result of the accident.

Anyone who would like to investigate making a claim should email claims@vistainsurance.co.uk including reference number 10187245 in the subject line.