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Stakeholder Relations Team

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The north of England’s gas distributor, Northern Gas Networks has been shortlisted for the Customer Focus Award for the 2014 National Business Awards.

Going up against Arriva UK Bus, Churchill Retirement Living, DHL Express UK, FCm Travel Solutions, Fleet Alliance Ltd, Samsung Electronics UK, Sweatshop, The Bread Factory and Transport for London, they will compete for the prestigious award, with the winner being revealed at the National Business Awards gala dinner held on 11 November at Park Lane’s Grosvenor House Hotel in London.

Natalie Calvert, CEO, Calcom Group, judge for the category said: “Complaints, customer engagement, employee churn and cost indicators have all substantially improved in a short period of time by becoming customer centric.

“Demonstrating a determined focus on totally shifting the company mindset and championing a collective effort ‘to be the best’.

“The Northern Gas Networks team has impressively turned underperformance into great performance.”

CEO of Northern Gas Networks, Mark Horsley said: “We are delighted to have been shortlisted for the Customer Focus Award at this year’s National Business Awards.

“Customer care is a top priority for our business and we remain committed to continually reviewing and improving our approach to ensure we deliver an exceptional standard of service for our customers.”

This year’s shortlisted businesses cover activities as diverse as retail, technology, men’s grooming products, telecoms, construction, advertising, entertainment, and publishing. .

Alex Evans, Programme Director of the National Business Awards said: “The diversity and quality of this year’s finalists have firmly established the National Business Awards as the talent scout for UK plc, with market leading household names recognised alongside the best emerging business brands. With a variety of industries represented, these recovery-leading businesses have demonstrated the return on investment in people, innovation, customer service and leadership.”

Finalists were chosen from the hundreds of businesses that entered or were nominated across 17 award categories. They will now prepare for live presentations to expert juries who will decide the overall winners that will be revealed at the awards ceremony on 11 November.

Visit www.nationalbusinessawards.co.uk for a full list of all finalists and to attend the event.

The National Business Awards supports The Prince’s Trust, a charity that offers practical and financial support to young people who need it.