Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Network lead times

We will always try and meet your needs when it comes to your installation; however our lead times are driven by customer demand.

Our average lead times are between 4-8 weeks.

It’s important to make sure you apply to us at your earliest convenience as during times of high demand our lead times will increase and may have an impact on your work.

We can only pass your works onto the scheduling team once the works have been accepted and paid for.

Please contact us on 0870 300 7677 to get the latest information on lead times in your area.