Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Free connections

The North of England has one of the highest levels of fuel poverty in England, with 24% of households estimated to spend more than 10% of their income on heating.

We’re helping to create warmer, more environmentally friendly homes which are easier and cheaper to heat by providing free or discounted gas connections for customers who are struggling financially.

As well as help with your connection, you may also be able to get funding for a new heating system, and other related support.

To see if you qualify or to request an assessment contact our Customer Care Team on 0800 040 7766.  Alternatively for more information visit:

Do you qualify? 

You may qualify for a free or discounted gas connection, and other heating support, if:

  • You live in an existing dwelling


  • You spend more than 10% of your total household income on heating, or
  • A member of your household receives certain benefits, or
  • You live in an area eligible for support, as designated by the energy regulator