Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus onĀ Ofgem’s website.

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All sections of this form need to be completed in order for us to process your application. If you need help filling out this form, please call a member of the team on 0870 300 7677 between the hours of 8AM-6PM Monday to Friday.