Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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To help you on your journey with us we have shared some FAQ’s from our real customers.  If you’ve got a question that you would like to be published here, let us know by emailing gasconnections@northerngas.co.uk and mark your email ‘Website FAQs’.