Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Alterations to supply

There are lots of reasons why you might need to alter the position of your gas service pipe (the pipe which connects your property to our gas network). For example, you may be extending your property, requiring you to build over your current pipe, or you may not be able to access your emergency control valve in your pipe’s current position. Your dedicated design representative will keep you informed every step of the way, ensuring that all work is completed on schedule and to regulatory standards.

Read more about what’s involved when altering the position of your gas supply pipe including useful information on how the whole process works here.

How to apply

There are lots of ways that you can apply for a new connection.

Request an application pack to be sent to your home address. Alternatively you can also download our PDF and send back to us, its that easy.

Or our downloadable app featuring an intuitive set of questions that adapt to your answers makes applying for an alteration quicker and easier than ever before!

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Or fill in our handy application form online: Apply online

Get in touch: Speak to one of our design representatives by calling 0800 040 7766, email or write to us at: Northern Gas Networks Connections 1st Floor 1 Emperor Way Doxford International Business Park Sunderland SR3 3XR