Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Major loss of supply incidents

Losing your gas supply with no prior warning can ruin your day. If you’re experiencing a loss of supply, we’ll get you back up and running as quickly as we can.

Our engineers are very experienced and never, ever take chances with safety. You’re in safe hands. This leaflet contains more advice.