Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Before you dig

Working near our pipelines

If you are planning activities or work that may have an impact on our network please get in touch so that we can provide guidance on further steps you need to take and, if appropriate, a map of your area of interest showing the location of our gas pipeline.

You can contact us via the following options:

Call our Before You Dig Team on 0800 040 7766, option 5 or email us at beforeyoudig@northerngas.co.uk

Write to us at:

Northern Gas Networks
Before You Dig Team
1st Floor
1 Emperor Way
Doxford International Business Park
Sunderland
SR3 3XR

Remember to give us:

  • Nature of planned work
  • Grid reference or postcode
  • Works location plan
  • Proposed start date
  • Your contact details

Northern Gas Networks does not own all gas pipelines or electricity cables throughout Great Britain. To find out who does and their contact details please visit http://www.ukopa.co.uk/ and http://www.linesearchbeforeudig.co.uk

To help you to work safely near our pipelines and other assets we have produced the following guidelines which you can download here:

Safe working in the vicinity of high pressure gas pipelines and associated installations

Stay safe near our pipes

If you require any further assistance, please call us on 0800 040 7766, option 5 or email beforeyoudig@northerngas.co.uk