Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Round Your Way

If you live in Yorkshire, the North East or Cumbria, you can’t fail to have spotted one of our work vans or construction sites.

We’re always out and about replacing old metal gas pipes with new, more durable plastic ones, or carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply.

No one likes roadworks, and we work with local authorities, businesses and residents to plan and deliver our work with minimum  disruption.

Can’t find what you’re looking for? Give our Customer Care team a call on 0800 040 7766 or email