Our achievements


CIPD People Management Awards

These awards are delivered in partnership with People Management Magazine. They are the most prestigious in the industry, recognising outstanding and innovative achievements in people management and development. NGN were delighted to be finalists in the ‘Best Employee Relations Initiative’ competing against tough talent including United Biscuits, Remploy and the winners, Vaultex.


UK Employee Experience Awards
These awards recognise companies that are delivering an outstanding employee experience, leading to great customer service and a thriving business. NGN were delighted to win awards for Employee Insight and Feedback and Employee Engagement — People at the Heart and company CEO Mark Horsley was triumphant in the Inspirational Leader or Manager category.


UK Customer Experience Awards
The UK Customer Experience Awards celebrate and promote excellence in customer service. The scheme attracts many of the biggest names in business, from retail to banking.

NGN were delighted to be awarded six awards including Best Customer Experience, Business Change / Transformation – Simplification, Small Contact Centre, Employee Engagement – Taking the Lead, Team – Customers at the Heart and Overall Customer Experience.

Mark Horsley, Chief Executive Officer, said: “Providing an exceptional customer experience to both our customers and our own employees is something very important to us, so we are absolutely delighted to have won six UK Customer Experience Awards.”


ICS Awards
The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Competing with businesses such as Capital One and Marks & Spencer, NGN became the first ever company two win two awards on the same night when it was awarded the InMoment Customer Commitment Award and the Quality Service Provider Award.

The UK Customer Satisfaction Awards judges said: “Northern Gas Networks not only received a high score in the UK Customer Satisfaction Index, but also actively encourages other utilities to learn from its example with a view to improving the quality of service across the whole Utility sector.

The Institute was impressed by the way the organisation has transformed its customer service strategy with strong leadership, determined goals and an effective employee engagement strategy.”


National Business Awards
Northern Gas Networks (NGN) were delighted to win the Customer Focus Award at the National Business Awards.

The awards are highly prestigious and the application process is rigorous; alongside the usual written application process, shortlisted companies are required to present to and answer questions from a panel of experts.

Judges said: “Transforming average service into great customer service takes a brilliant team, a smart strategy and impressive implementation. Northern Gas Networks excelled every step of the way and as a direct result leaped to the top of the league tables whilst delivering sustainable tangible business benefits, excellent customer experiences and terrific staff engagement.”