We’re constantly investing in our network to make it safe and reliable.
In 2015/16, we replaced 467 km of old, leak-prone iron pipes, targeting the most urgent cases first, invested in above-ground equipment and put in just under 28,000 new service pipes which connect individual properties.
Unfortunately, we were behind our annual target for service pipes and need to make up the shortfall in 2016/17 by targeting areas which have large numbers of these old metal services.
Gas escapes do still happen, and in 2015/16, our emergency engineers got out to them quickly, beating our statutory response times, and keeping our customers safe and sound. This excellent performance was driven by the day to day efforts of our teams, good management and increasing resources during the key winter period.
We also improved our repairs performance, completing even more repairs within the statutory 12 hour window than 2014/15. Refresher training for all our repair teams, and use of new technology to speed up leak detection, helped us to achieve this improvement.