Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Reliable and safe

Most of the time, our customers never give a second thought to their gas service, and that’s exactly how it should be. We work hard behind the scenes, 24 hours a day, to keep the network running smoothly, and are constantly investing in our infrastructure to beat the leaks. Gas escapes do still happen, however. When they do, our emergency engineers are always on hand to keep our customers safe and sound.