Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Working together

We work closely with our contractors and suppliers and other utility companies to develop new technology and more efficient ways of working.

Our partners include the Energy Innovation Centre and our trade body, the Energy Networks Association. We work with these organisations to share and learn from best practice so that we continually improve our operations to deliver the very best service to our customers.

If you have an innovative idea or product that could help us to provide a smarter, safer, greener and more cost efficient service, we’d love to hear from you.

We’re also keen to hear about innovations relating to:

  • Management of assets and networks
  • Understanding the future role of gas

You can read more about some of the opportunities to improve the way we work here: Industry Problem Statements

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Share your innovative idea with the team