Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

Close this message

Sources of funding


Our regulator, Ofgem, provides several pots of money to support groundbreaking projects. Gas distributors can bid for this funding, with Ofgem looking favourably on projects which stand to improve efficiency across the whole industry and deliver environmental benefits.

  • Network Innovation Allowance: funds smaller projects that will deliver benefits to customers.
  • Network Innovation Competition: an annual competition for flagship innovation projects that will deliver environmental benefits.
  • Innovation Roll-out Mechanism: to fund the roll-out of proven innovations which will support a low-carbon future or broader environmental benefits.