Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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In 2013, we commissioned a study to find an alternative solution to water bath heaters and boilerhouses – one that could potentially benefit our business, and all other gas distribution networks.

Two alternative technologies, Low Pressure Steam and Thermo Catalytic Systems, have been identified, and over the next three years we will be trialling these, alongside existing technologies, across 12 of our sites. Data will be made available, in real time, to other gas distribution networks and the wider industry.