We’re committed to helping our more vulnerable customers stay warm, budget effectively and look after their health.
With fuel poverty still a pressing issue in our region, we exceeded our targets for providing free gas connections to some of our poorest customers in 2015/16 and teamed up with local authorities to secure more than £11 million of Government funding to pay for central heating for those in financial difficulty.
We linked in with the charity Community Action Northumberland to provide ‘warm hubs’ – cosy places where vulnerable people can go to meet and relax – and put measures in place to support the long-term future of this great scheme.
We also concluded our two year partnership with The Children’s Society, which has engaged more than 1,000 vulnerable customers in Bradford around issues such as debt and fuel poverty, and attracted national attention.
You can read more about our responsibility to prevent hardship and risk to health in our Community Promises.