Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Press Office

If you are a member of the media and need information for a story you are working on, please contact our press team.

0113 322 7950 – Daytime (8.30am – 5.00pm, Monday to Friday)

0113 322 7978 – Evenings (5.00pm – 8.30am) and weekends

Please note that this service is only for journalists, and our press officers are unable to answer enquiries from the public. For general enquiries, please call 0800 040 7766.