Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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It’s not all about pipes!

We work with a wide range of partners – including charities, environmental groups, MPs, utilities, local authorities, schools, colleges and faith groups.

We’re always looking to forge new partnerships, and to gather feedback on how we’re doing.

Take a look at our Community Promises document which sets out our priorities for supporting local communities.