Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Influence our priorities

As a valued stakeholder it is essential that we understand your priorities and hear what you think of our current performance and services, as well as our future plans.

Since we consulted with our stakeholders about our business plan, which runs from 2013 to 2021, we have been in regular contact to understand any changing needs, requirements or expectations.

We’re always keen to hear your views.

We’d love to get your input on:

  1. What should we be doing more of?
  2. What should we be doing less of?
  3. Is there anything that we aren’t doing that you think we should?
  4. What are your current priorities that we could/should be working with you to achieve?
  5. How important to you is the work that we do?

Take a look at our latest activities and achievements and tell us what you think.


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