Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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We are always interested in how you rate how we engage and communicate with you so we can meet your needs, by visiting our Influence our priorities page you can fill in our short questionnaire and let us know how we’re doing.

We want to understand how you feel about the services that we offer. No matter how big or small, your comments are important to us. Your feedback can help to shape how we run our business and improve the way we work. Your details will be shared with our Stakeholder team and they’ll be in touch with you soon.


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