If you smell gas or are worried about gas safety, call freephone 0800 111 999 at any time of the day or night.
You’ll be put through to an experienced operator, who will ask you a few basic questions (e.g. your address, where the gas smell is most noticeable) and an engineer will be dispatched. If you live in Yorkshire, the North East or Cumbria, it will most likely be one of our own Rapid Response Engineers who will turn up.
The operator will also give you some advice about what to do while you are waiting for the engineer to arrive, such as opening doors and windows.
Depending on the scenario, an engineer should arrive within either one or two hours.
The engineer won’t leave until the situation has been made safe. However, please do be aware that our emergency engineers aren’t covered to make repairs to appliances or internal pipework. Depending on the advice you are given by the engineer, you may need to contact a Gas Safe Registered engineer to make any subsequent repairs to appliances or pipework.