Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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Got no gas?

If your gas supply has gone off unexpectedly, please call the National Gas Emergency number on 0800 111 999.  You can also check our log of current major gas loss incidents to see if there is an existing issue in your area.

This leaflet has more information about what happens if you experience an interruption to your gas supply.