Important information: Potential delay to your meter installation

Between 19 May and 6 June, it may take longer than usual to arrange the meter installation with your gas supplier. This is because of an Ofgem initiative to replace the IT systems used across the UK gas market. It involves all gas suppliers and will ultimately make it easier for you to switch supplier and/or get a smart meter. You can find more information about Project Nexus on Ofgem’s website.

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We’re as much about people as we are about pipes.

We’re committed to creating jobs and training opportunities for local people, helping vulnerable customers, supporting the greater use of clean, sustainable biogas and going the extra mile for the communities in which we work.

We do all this by working with our partners, utilising the talents and enthusiasm of our employees and investing money in a way that maximises benefits for the region.

You can read Our Community Promises to find out more about our commitment to support, protect and educate the communities we work in.